Curved Cervical Pillow

At Cheer Spark, we aim to deliver comfort to your doorstep—quickly, safely, and reliably. Please read our shipping policy to understand how and when your orders will arrive.

1. Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order is placed and another with tracking details once it is shipped.

2. Shipping Time & Delivery Estimates

We offer delivery across India through trusted courier partners.

Shipping MethodEstimated Delivery TimeStandard Shipping4–7 business daysExpress Shipping (if available)2–4 business days

Delivery times may vary slightly depending on your location.

3. Shipping Charges

• Free Shipping on all orders above ₹[insert amount]
• A flat shipping fee of ₹[insert amount] applies to orders below the free shipping threshold

Any additional delivery fees (e.g., remote area surcharge) will be notified before dispatch.

4. Order Tracking

• Once your order is shipped, you will receive an email and/or SMS with a tracking number and courier details.
• You can track your order using the provided link or directly on our website under “Track My Order.”

5. Delivery Address & Delays

• Please ensure that the delivery address and contact information are accurate at checkout.
• We are not responsible for delivery failures due to incorrect address, unavailable recipient, or external courier delays (weather, strikes, etc.).

6. Undelivered Packages

If a package is returned to us due to failed delivery attempts, we will contact you to reship or refund the order (excluding shipping fees, if applicable).

7. International Shipping

Currently, we ship only within India. International shipping is not available at this time.

At Cheer Spark, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with easy returns and hassle-free refunds.

1. Return Eligibility

You can request a return if:

• The product is damaged, defective, or incorrect
• The item is unused and in its original packaging
• The return request is made within 7 days of delivery

Unfortunately, we cannot accept returns for:

• Used, washed, or damaged items (not due to manufacturing fault)
• Products without original tags or packaging
• Custom or personalized items
• Clearance or final sale items

2. How to Request a Return

To initiate a return:

1. Email us at [insert email] with your order number and reason for return
2. Attach clear photos if the item is damaged or incorrect
3. Our team will review and confirm your request within 2 business days
4. Once approved, we’ll arrange a reverse pickup or ask you to ship the item

3. Refund Process

Once we receive and inspect the returned item, we will:

• Approve the refund if the item meets our return conditions
• Process the refund to your original payment method within 5–7 business days
• Notify you by email when your refund is complete

Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Exchange Policy

Need a different size or product?
We offer free exchanges for eligible items. Please mention “Exchange Request” in your return email.

5. Cancellations

You may cancel your order within 12 hours of placing it. Once dispatched, the order cannot be canceled but can be returned after delivery (subject to our return policy).